Questions buyers actually ask us.

Runs your IT as an ongoing service: help desk, device management, patching, security tools, backups, cloud email administration and planning, for a recurring fee rather than by the hour.

Offices of roughly 3 to 50 people, often medical, dental, accounting, legal, insurance, mortgage and professional offices on Microsoft 365 or Google Workspace.

No. We serve clients worldwide, mostly remotely. See locations we serve.

Fully managed means we are your IT department. Co-managed means your in-house IT person stays in charge and we supply tools, monitoring and extra hands.

Per user per month, by plan. We quote after a short assessment. How pricing works.

Because one number would be wrong for most offices. A written quote lists every line, so there is nothing to guess.

Hardware, software licenses unless bundled, fixed-scope projects and on-site technician visits, all stated up front.

It is set out in your written agreement before you sign, and we explain it plainly during the quote.

By the client portal, email or phone. Every request becomes a ticket.

Every request gets a reply within one business day, and urgent issues are worked first.

Ares RMM provides continuous monitoring and alerting on enrolled devices. Staffed support runs during business hours, with the coverage window for your time zone set in your plan.

Most work is remote. When hands are needed, your staff can follow our guidance, we ship preconfigured equipment, or we coordinate a local technician.

We handle most of it. See how a switch works.

You do. Accounts, admin logins and documentation stay in your name, and you hold break-glass access from onboarding.

Usually about 30 days for a small office, longer for multi-site environments.

We implement and document the IT safeguards, and formal risk analysis is coordinated with a specialist compliance firm we work with. See compliance-ready IT.

Yes, on a schedule, with the restore time recorded in your report.

Yes, with evidence from your environment, and we flag gaps honestly rather than overstating controls.